Support
Find quick paths for purchases, door operations, and payouts. Search filters the library; guides below stay available for deep links and sharing. Browse module guides matched to each screen—the same articles open from the (?) icon at the top-right site-wide.
Showing all topics below; filter updates this list.
Start here for the most common questions.
Attendee
Account setup, checkout flow, and where to find your QR after paying.
Attendee
How organizer policies apply and how to request help on an order.
Attendee
Battery, brightness, ID, and what to do if scanning hiccups at the door.
Organizer
From verified organizer access to live listing and ticket types.
Organizer
Requesting balances, admin approval, and reading your statements.
Revenue, staff, POS, and door operations.
Organizer
From verified organizer access to live listing and ticket types.
Organizer
Requesting balances, admin approval, and reading your statements.
Organizer
Roles, voids, and reconciling walk-up sales with online inventory.
Organizer
Assigning scan staff, reading results, and handling invalid tickets.
Everyone
Password resets, suspicious activity, and protecting ticket links.
Purchasing, refunds, and a smooth night at the venue.
Attendee
Account setup, checkout flow, and where to find your QR after paying.
Attendee
How organizer policies apply and how to request help on an order.
Attendee
Battery, brightness, ID, and what to do if scanning hiccups at the door.
Everyone
Password resets, suspicious activity, and protecting ticket links.
Our team routes tickets to the right specialist—organizer finance, door operations, or attendee support.
Contact supportCreate an account or check out as a guest where enabled. Complete payment in one session; your confirmation email is the source of truth for order ID and receipt. Signed-in customers can revisit Account → Orders to open QR tickets once the organizer releases them.
Refund eligibility follows the policy on the event page and at checkout. Prefer the in-product contact path so we can attach your order to the organizer’s queue. Bank disputes slow everyone down—reach out first when possible.
Charge your phone, turn brightness up, and avoid cropped screenshots. Bring ID if the listing requires it. If a scan fails, stay calm—trained staff can look up your order when policy allows.
Organizers request payouts after events; platform and processing fees are deducted per your agreement. Admins approve requests after compliance checks. Keep banking profiles complete to avoid delays.
Only POS-role users can sell at the door. Every sale is tied to inventory and reporting. Voids follow organizer policy and are always logged.
Assign scanners to trusted staff. Valid means first entry; already used requires a lead. Use manual lookup only through trained workflows to protect attendee privacy.
Use a unique password and keep ticket links private. If you see unrecognized orders, reset your password and contact support immediately with recent activity details.
