Contact

Support

We route every message to the team that can actually fix it—finance, door tooling, or attendee care. No black holes.

Support channels

Pick the lane that matches your role so we can respond with the right context.

Attendee & order help
Payment confirmations, QR access, refund questions, and day-of door issues tied to your purchase.
Email care@tickets-fest.com
Include your order ID and event name for fastest routing.
Organizer operations
Payouts, POS configuration, staff roles, scanner workflows, and post-event reporting.
Email care@tickets-fest.com
Use your organizer account email and link to the event in question.
Trust & safety
Fraud reports, harassment at events, or concerns about listing accuracy.
Email care@tickets-fest.com
We prioritize imminent safety issues; include venue, date, and any reference numbers.

Mention one of these in your subject line when you can—it speeds up triage.

1Acknowledgment: automated receipt within minutes for email tickets; includes your case reference when our system assigns one.
2First human reply: typically within one business day for standard issues; same-day targets during active show windows for door-critical problems.
3Resolution path: we either fix platform-side items ourselves or escalate to the organizer with the details you provided—never leaving you to re-explain from scratch.

Prefer self-serve first?

Tell us what is going on. The more detail you share (especially order IDs and event names), the faster we can help.